Ordering, Shipping & Return Policies

Ordering Information:

Minimum and General Policies

Orders received which do not total $25.00 will not be accepted/processed. If for some reason there is a need to place an order for less than $25.00, contact us and we’ll discuss your purchasing needs. All prices are quoted in U.S. dollars and F.O.B. is Middlesex, New Jersey. 

Shipping and handling charges will be added to the total invoice. Pricing and availability are subject to change without notice. Visionary Supplies, Inc. assumes no liability because of typographical errors and reserves the right to cancel any orders. Every effort has been made to ensure the accuracy of information listed and Visionary Supplies is not responsible for any errors contained therein.  Our hours of business are 8:00 A.M. to 5:00 P.M. in the Eastern Standard Time zone.

Payment Policy

Standard forms of payment are Visa, MasterCard, & American Express credit cards. There is no surcharge for the use of credit cards and the customer’s account will be billed once the product is shipped. The only exception is prescription eyewear.  Since each prescription is different, the customer’s credit card needs to be billed prior to beginning their order.  Cashier checks, money orders, company checks and personal checks are also acceptable forms of payment. Contact our Sales Department for shipping costs for the prepaid order. sales@visionarysupplies.com or 877-872-5780.  The pre-payment should accompany the order form which should be sent to:

Visionary Supplies, Inc.
P.O. Box 427
615 Chief Tatamy Street
Tatamy, Pa. 18085

Orders for stock merchandise will be released immediately on receipt of a cashier check or money order pre-payments. If the merchandise is not in stock, the customer’s payment will be kept as an open credit and they will be notified when the merchandise is available.  When payment is made by company and personal check, orders will be shipped only after funds are released from their financial institution. This could take up to 5 business days after receipt of the payment document. All checks returned unpaid will be subject to a $35.00 fee payable by Buyer. 

Net Thirty Day Terms from the date of the invoice can be set up.  Required are three trade references and one bank reference with account numbers, contact names and fax numbers. Contact Visionary Supplies for a credit application. credit@visionarysupplies.com  Any extension of credit allowed to the Buyer may be changed or withdrawn at any time.

Credit Application Form

COD orders are acceptable with cashier checks or money orders only, unless previous terms were set up to accept personal or company checks.  COD’s returned to Visionary Supplies because the customer was not home or did not have the money, will be subject to a 20% restocking fee plus all shipping charges. If the customer contacts us and wants the package reshipped, we will waive the restocking charge, but the customer must pay for the extra shipping charge plus the old shipping charge. Customer’s can call UPS to hold the package for up to one week. After a second returned COD package the customer must either prepay or use credit cards for future orders.

Delivery Information

Visionary Supplies will normally ship most orders within 1 business day after receipt of the order. Please specify if you are in a rush or have any special shipping requirements. Weekend and holiday orders will be processed on the next business day.  Order status and tracking numbers for UPS and delivery confirmation numbers for U.S. mail are sent to the e-mail address listed in your order.  Our hours of business are 8:00 A.M. to 5:00 P.M. Eastern time zone.

We will notify you before shipping any small backordered items. The customer can either add to the backorder, ship the small backorder or cancel the order. There will be no small order charge or cancellation charge. The customer is responsible for standard UPS shipping charges if you wish to proceed with the order.  You can contact us at 877-872-5780 or sales@visionarysupplies.com

U.S. Shipping Services

UPS offers guaranteed time-definite and day-definite delivery based on your shipment's destination. Select any service for more information.

U.S. Services

International Services

Freight Services

	U.S. Ground Maps

Business days in transit from: MIDDLESEX, NJ 08846

	Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, Calculate Time & Cost.

Military APO Shipping

Visionary Supplies is happy to ship our products to the men and women overseas serving in the U.S. Military. The United States Postal Service is the only courier that will ship to an APO or FPO address. They will not, however, provide delivery confirmation for packages shipped to APO or FPO addresses. So that delivery may be confirmed and for our customer’s satisfaction, we suggest orders with final destinations of an APO and FPO address be shipped to an intermediary address and then forwarded to the APO or FPO address.   

Please be aware it could take 4–12 weeks for a package to reach its APO/FPO destination. Visionary Supplies cannot be held accountable if the service member or end user has been relocated and the package becomes undeliverable. If a package is returned to us as undeliverable, it will be held until the customer provides us with an updated address. Such packages may be subject to a second shipping charge.

International Shipments

All international orders are accepted. We prefer to ship via UPS or Global EMS, but can ship using your choice of carriers. Needed is an account number or Freight Forwarding Information so discounted shipped rates may be applied. Visionary Supplies will not be responsible for any duties, taxes, custom and broker fees that may be charged to your shipment.  Contact us for Proforma Invoices, payment terms and exact shipping charges.  sales@visionarysupplies.com

Bank Information for Wire Transfers

Returns and Damaged Shipments

Contact us immediately after receipt of your order if the merchandise is defective or incorrect due to an error by Visionary Supplies. Defective products can be returned and will be replaced without a restocking fee. The replacement product will be shipped when the returned product is received without additional shipping charges. Call or contact us for return authorization information.  The return shipping charge and replacement shipping charge will be paid by Visionary Supplies. returns@visionarysupplies.com or 877-872-5780

All returns are required to be labeled with an RMA (Return Merchandise Authorization) number, which needs to be obtained from our returns department prior to the product’s return. Products sent back without a valid RMA number will not be accepted. 

Return of non-defective products will be subject to a 20% restocking fee and special-made merchandise cannot be returned. Shipping charges are non-refundable. Where appropriate, credit will be given within two weeks of the product’s return.

Visionary Supplies is not liable for damage or loss of merchandise after it leaves our warehouse. If the shipment shows evidence of damage, the package must be opened before signing the receipt at delivery. If damage or loss is evident, it must be noted on the carrier’s delivery sheet, then a claim should be filed immediately with the carrier and we need to be notified.  Contact us at 877-872-5780 to assist with the UPS claim.

RMA - Return Authorization Form
 

Replacement Policy

Step 1: Complete the Return Merchandise Authorization form below. After completing the form, send to returns@visionarysupplies.com   

Step 2: Following the receipt of your authorization form, you will receive a Return Merchandise Authorization (RMA) number via e-mail from us. You will also receive approval to return the merchandise. Upon receipt of the Return Merchandise Authorization number, please package the item with packaging material and a copy of the packing slip or order confirmation.  Provide a telephone number where you can be reached during the day. Please write the Return Merchandise Authorization number clearly on the outside of the package.  

Step 3: Ship package through carrier of your choice (we recommend you obtain a tracking number) to: 

Visionary Supplies, Inc.

RMA#_________________

123 Lincoln Blvd.

Middlesex, NJ 00846

RMA - Return Authorization Form

The steps listed above must be followed in order to ensure credit is applied to the appropriate customer account. Any returns received without prior approval or a Return Authorization Number will not be processed.

Visionary Supplies is not responsible for returns not received or returns damaged during shipping.  

Contact us immediately if you receive orders that are incorrect or items sent in error. Our customer service department will work with you to rectify any problems.  877-872-5780 

1.      WARRANTY
All our frames are fully guaranteed against manufacturer defects (material and workmanship) for one year from the date of purchase. This does not cover negligent use of the product (including scratched lenses). We will repair or replace any defective merchandise at no charge.

Toll free number: 1-877-872-5780
 

2.      PRESCRIPTION GUARANTEE
We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. Prior to shipment, all prescription eyeglasses undergo a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy and precision. We pride ourselves in our workmanship. Accurately filling your prescription is our number one priority. In the unlikely event that our quality control measures fail, we will promptly and courteously remake the lenses. Please follow the steps above for replacement of your product.

Sales Tax Information 

If required by law, Visionary Supplies will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the state of New Jersey.  If you have tax-exempt status, a copy of the form is required for our files.

Privacy Policy 

Visionary Supplies takes every step possible to protect your personal information. We respect your privacy and safeguard any customer information in our possession. We do not share customer information (including e-mail addresses, phone numbers and addresses) with anyone outside of our company.  Within the company, Visionary Supplies restricts access to your personal information only to those individuals who need it so they can provide you with the highest level of customer service possible.